1. What makes The Brand Soap Co. soaps different from commercial soaps?
   Our soaps are handcrafted, cold-processed in small batches using natural, high-quality ingredients. We retain the natural glycerin that moisturizes your skin. Commercial soaps often use additives, preservatives, and processes that strip away glycerin and natural moisture.

2. Do your soaps contain preservatives or synthetic additives?
   All of our soaps are made with natural oils, clays, and botanicals. Fragrance oils and colorants used are chosen to be skin-safe.

3. Why do your soap bars vary in size, shape, or color?
   Since our soaps are made by hand (mixed, poured, cut, and stamped locally) in small batches, there will naturally be slight variation in size, shape, color, and design. These differences are part of what makes each bar unique.

4. How should I store the soap to extend its shelf life?
   Keep soaps dry between uses, ideally on a well-draining soap dish. We allow our soaps to cure in the open air, which strengthens them; similarly, keeping them dry helps them last a long time.

5. Will the scent fade or change over time?
   The fragrance may mellow over time, but when you begin using the soap the full scent becomes more noticeable. Because of the natural ingredients and cold-process method, the soap will not leave harsh or synthetic residue on your skin.

6. Do you offer wholesale opportunities?
   Yes. We have a wholesale program aimed at retailers who want to carry our natural, handcrafted soaps and other personal care products. If you are interested, please visit our Wholesale page or contact us for details about minimums, pricing, and ordering.

7. What is your shipping and return policy?
   We offer free shipping on orders over a certain amount (check current threshold on site). For returns/exchanges, see our Shipping & Returns page. Usually, returns are handled for defective products, damaged items, or errors on our part.

8. What if I have sensitive skin or allergies?
   We strive to use ingredients that are gentle (natural oils, clays, etc.). However, fragrances or botanicals can still cause reactions in some people. We recommend doing a patch test before full use and reviewing the full ingredients list for each product. discontinue use immediately if allergic reactions or irritations occur.

9. How long will my soap bar last?
   That depends on frequency of use, water hardness, and storage. With good care and drying between uses, a single bar can last many weeks. Our cold-processed bars are dense, long-lasting, and retain glycerin which helps moisturize and maintain quality over time.

10. How do I use your deodorants / lotions / roll-ons etc.?

• Deodorants: Apply a thin layer to clean, dry underarms. A little goes a long way. When switching from a commercial deodorant allow a 3-week adjustment period.

• Lotions & Body Butters: Apply after bathing to damp skin for best absorption.

• Roll-ons & Oil Blends: Roll on to pulse points or where you want fragrance or relief.
  If you’re new to natural or scented products be sure to research before use.

Product Definitions:

Sodium Lauryl Sulfoacetate
A mild plant-derived surfactant (from coconut oil) that creates a rich, long-lasting lather.

Cocamidopropyl Betaine
Amphoteric surfactant derived from coconut oil. Creates a rich lather, foam thickener, and provides conditioning benefits.

Optiphen Plus
Broad-spectrum preservative protecting against bacteria, mold, and yeast. Free from parabens and formaldehyde.

Titanium Dioxide
Naturally occurring white mineral used for brighter white appearances in soaps, cosmetics, foods, and medicine.

Vegetable Emulsifying Wax
Plant-derived fatty alcohols and polysorbates (like coconut oil) that bind water and oil in cosmetic products, creating a stable, creamy emulsion.

Vegetable Stearic Acid
A saturated fatty acid derived from vegetable fats like coconut oil. Used to thicken, emulsify, and stabilize products.